Privacy & Security

Kikriya Privacy Policy — Complete Details on How Your Information Is Protected

Your personal data is our highest priority. Learn exactly what information Kikriya collects, how it is stored, and how your privacy is protected — all clearly explained here.

Last Updated: January 2026  |  SSL Secured
01

Introduction & Scope

Kikriya is one of Bangladesh's most trusted online Sports Betting and gaming platforms. We understand that when you use our platform, you are entrusting us with your personal information. Protecting that trust is our foremost responsibility.

This Privacy Policy explains what types of information Kikriya collects, how it is used, how long it is retained, and the steps we take to protect your data. This policy kikriya.im Applies to all users of the website and its associated mobile applications.

By creating an account or using the Kikriya platform, you agree to this Privacy Policy. If you have any concerns, please contact us before using the platform.

Important: You have the right to read this Privacy Policy, and we are committed to always managing your data with full transparency and integrity.
02

Type of Data Collected

Kikriya collects two types of data — information you provide directly, and information gathered automatically while you use the platform.

Information You Provide Directly:

  • Full Name, Date of Birth & Nationality
  • Email Address & Mobile Number
  • Residential Address (including district/division)
  • National ID or Passport Number (for KYC verification)
  • Payment method details (bKash/Nagad number — partial only, not the full number)
  • Messages and complaint details submitted to support

Automatically Collected Data:

  • IP Address & Device Type (Mobile/Desktop)
  • Browser Type, Language & Version
  • Time Spent on Platform & Pages Visited
  • Betting History, Transaction Dates & Amounts
  • Login Time, Session Data & Logout Time
  • Click Patterns & Scroll Behaviour (for UX improvements)
Data Type Reason for Collection Mandatory?
Name & Date of Birth Identity Verification & Age Confirmation Yes
Mobile Number OTP Verification & Support Contact Yes
NID / Passport KYC Verification & Fraud Prevention Yes for Withdrawal
IP Address Security & Fraud Detection Automatic
Betting History Responsible Gaming Monitoring Automatic
03

Purpose of Data Use

Kikriya uses your information only for specific, legitimate purposes. We never use your data for anything unnecessary. Below is a clear breakdown of what information is used for and why:

  • Account Management: Registration, login security, and profile update processing.
  • Payment Processing: Deposit confirmation, withdrawal request verification, and transaction record keeping.
  • Customer Support: Providing prompt and accurate resolutions to your complaints and queries.
  • Security & Fraud Prevention: Detecting suspicious activity and keeping the platform secure.
  • Responsible Gaming: Monitoring your betting patterns to identify problematic behavior early.
  • Personalised Experience: Showing you relevant games and offers based on your preferences.
  • Legal Compliance: Maintaining records and reports required by regulatory authorities.
  • Platform Improvement: Analyzing user behavior to improve site performance and speed.
Marketing Communications

Kikriya may send you promotional emails or SMS messages. You can opt out at any time through your account settings to stop receiving these communications.

04

Data Retention & Security

Kikriya protects your data using industry-leading technology and practices. Our servers are secured with encryption, firewalls, and regular security audits.

  • 256-Bit SSL Encryption: All data transmitted from your browser to our servers is encrypted.
  • AES-256 Data Encryption: Stored sensitive data is protected with the highest standard of encryption.
  • Two-Factor Authentication (2FA): Keep an extra layer of security active on your account at login.
  • Regular Security Audits: Our systems are regularly audited by independent third-party security experts.
  • Limited Access: Only authorised personnel have access to your data.

Your data is retained for the duration of an active account relationship and may also be kept after account closure Up to 5 years may be retained due to legal obligations. Once that period ends, your data is securely deleted.

In the event of a data breach: In the event of a security incident, Kikriya will notify affected users directly by email within 72 hours and take the necessary protective measures.
05

Sharing Data with Third Parties

Kikriya does not sell your personal data or share it with third parties for advertising purposes. However, limited data may be shared in specific circumstances:

  • Payment Providers: Payment gateways such as bKash, Nagad, and Rocket receive only the information necessary to process transactions, and each follows its own privacy policy.
  • KYC Verification Partners: Only the necessary information is shared with approved third parties for identity verification purposes.
  • Law Enforcement Agencies: We are required to disclose information in response to a court order or lawful government request.
  • Technology Service Providers: Trusted partners providing cloud hosting and cybersecurity services operate under strict confidentiality agreements.
Our Commitment

Before sharing your data with any third party, we ensure they adhere to the same standards of privacy and data protection. We will never sell your information for profit.

06

Cookie & Tracking Policy

Kikriya uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help enhance your experience.

Cookie Type Purpose Duration
Essential Cookies Maintaining Login Sessions & Security Until end of session
Functional Cookies Remembering Language & Preferences 1 year
Analytics Cookies Understanding Traffic & Usage Patterns 6 Months
Marketing Cookies Showing Relevant Offers 30 days

You can disable all non-essential cookies at any time through your browser settings. Please note that doing so may limit certain features of the platform.

07

Your Rights

Kikriya believes every user should have full control over their own data. You have the following rights:

Right to Access

You may request to know what personal information we hold about you.

Right to Rectification

You can request that any incorrect or outdated information be updated or corrected.

Right to Erasure

Where no legal obligation exists, you may request that your data be deleted.

Right to Restrict Processing

You can request that we restrict the use of your data for specific purposes.

Right to Data Portability

Export your data in a standard, portable format whenever you need it.

Right to Withdraw Consent

You may withdraw your consent to marketing communications at any time.

To exercise these rights support@kikriya.im. We will respond within 30 business days.

08

Children & Minors

Kikriya strictly prohibits anyone under the age of 18 from using the platform. We do not knowingly collect or store personal data from minors.

Age verification is mandatory during registration. If we find evidence that a minor has created an account, that account will be closed immediately and all associated data will be permanently deleted.

A Note for Parents: If your child has accidentally created an account on Kikriya, please immediately support@kikriya.im. We will act promptly.
09

Policy Changes

Kikriya reserves the right to update this Privacy Policy as needed. For any significant changes, we will notify you through the following methods:

  • A notification of changes will be sent to your registered email address
  • A notice of changes will be displayed when you log in to the platform
  • The "Last Updated" date at the top of this page will be revised accordingly
  • Your consent will be obtained for any significant policy changes

Continued use of the platform after changes take effect will be considered your acceptance of the updated policy.

10

Contact Us

For any questions, complaints, or requests regarding this Privacy Policy or your personal data, please contact us:

  • Email: support@kikriya.im
  • Live Chat: Available 24/7 after logging in to the platform
  • Response Time: Typically within 24–48 hours
Data Protection Officer (DPO)

Contact our dedicated team directly for any important data protection matters: support@kikriya.im — write "Privacy Request" in the subject line.

Why Kikriya Is Safe

Our Commitment to Your Privacy

At every step on Kikriya, protecting your data is our top priority.

256-Bit SSL Encryption

Every transaction and login is secured with the highest level of encryption. No third party can access or read your information under any circumstances.

Transparent KYC Process

Identity verification is for security purposes only. Your NID or passport details are never sold or shared with third parties.

Two-Factor Authentication

Enabling 2FA makes unauthorised access to your account virtually impossible. Every login requires OTP confirmation.

No Sale of Data

Kikriya never sells your personal data. No information is shared with advertisers or data brokers.

Regular Security Audits

An independent cybersecurity team audits our systems every quarter to identify and address vulnerabilities.

24/7 Privacy Support

Our Bangla-speaking support team is available 24/7 to assist you with any concerns about your data.

Get Started Safely

Read our Privacy Policy? Join Kikriya with confidence.

Open your account with confidence, knowing your data is fully protected, and dive into the exciting world of Sports Betting and games.

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